Product Manager

gravity9 is a boutique IT consulting company headquartered in the UK with offices in the US, Canada, and Poland. Our team has deep experience in engineering, experience design and product management. We enjoy a challenge and pride ourselves on working with our clients on their most complex problems, finding elegant and flexible solutions that help them transform their businesses.

The Role, Honestly

This isn't a job where you own one clean lane. You'll move between product owner, project manager, business analyst, tester, and support engineer — sometimes within the same hour. If you need a title to tell you what you're allowed to touch today, this isn't the right seat. If you'd rather have real ownership over a messy, high-impact problem than a narrow, well-defined one, it might be exactly right.

How This Role Breaks Down

This is directional rather than a weekly timesheet, but it reflects where the role's energy typically goes:

•     30% Product judgment & direction— customer problems, outcomes, prioritization, roadmap tradeoffs

•     30% Delivery & orchestration— backlog, dependencies, workstreams, and getting decisions to shipped software

•     25% Technical problem-solving— APIs, JSON, logs, data flows, troubleshooting, and getting to answers directly

•     15% Stakeholder leadership & communication— alignment, trust, decision-making, and effective collaboration across Poland and U.S. West Coast time zones

What You’ll Actually Do

•     Run point across a multi-vendor ecosystem — several platforms, several teams, no single source of truth — and be the person who can explain how they all connect.

•     Understand your users deeply enough to represent them accurately when they're not in the room.

•     Own the product direction for your area - connect customer needs, business priorities, and technical realities; define the outcomes that matter; and make the tradeoffs needed to keep the roadmap focused.

•     Workshop with users and stakeholders — both to turn vague frustration into a clear problem statement, and to shape new features from the ground up.

•     Translate business needs into clear requirements, and stay accountable for them all the way through to a working feature — not just a written spec.

•     Build and own the backlog, and work directly with developers to turn requirements into shipped software.

•     Dig into raw data (JSON payloads, API responses, logs) across multiple systems yourself when you need an answer faster than waiting on someone else's ticket queue.

•     Identify and own dependencies across teams and systems — know what's blocking what, and drive it, rather than waiting for someone else to surface it.

•     Maintain a clear view across multiple concurrent workstreams, knowing where the important risks, decisions, dependencies, and blockers are - and be able to explain the real status without having to reconstruct it on the spot.

•     Build genuine working relationships with the people you depend on — because when you don't own the system, trust is what gets things unblocked.

•     Work effectively across time zones - engineering teams are primarily in Poland while client stakeholders are on the U.S. West Coast. You'll need to be deliberate about handoffs, written communication, and making the overlap hours count.

•     Act as a fallback layer of technical support on the product when something breaks and the usual path isn't fast enough.

•     Say no when something doesn't serve the roadmap, even when it's an easy yes to give.

You’ll Thrive Here If You

•     Learn new domains fast and are comfortable operating in one before you've fully mastered it.

•     Can hold a strategic view and get into implementation details in the same conversation.

•     Are willing to form and share an opinion before you have complete information — and revise it in public when you're wrong.

•     Treat ambiguity as the normal condition of the job, not a blocker to raise up the chain.

•     Can bring calm and clarity to stakeholders even when the answer isn't obvious yet - and are comfortable saying what you know, what you don't know, and what you'll do next.

This Probably Isn’t A Fit For You If

•     You want a job with a fixed scope and a quiet backlog.

•     You'd rather escalate ambiguity than sit with it and make a call.

•     You need full system access and a clean data model before you're willing to start solving a problem.

What We’re Looking For

• 5+ years of experience in Product Management, Product Ownership, or a similar product delivery role, ideally within a consultancy, SaaS, or complex enterprise environment.

• Proven experience owning products or major features from discovery through delivery, including requirements, prioritization, backlog management, release planning, and post-launch iteration.

• Strong ability to translate ambiguous business and customer problems into clear product direction, requirements, user stories, acceptance criteria, and actionable engineering work.

• Experience working directly with clients and senior stakeholders, including facilitating discussions, challenging assumptions, managing competing priorities, and driving decisions.

• Demonstrated ability to partner closely with UX/design and engineering teams to shape solutions rather than simply passing requirements between teams.

• Experience working with distributed, cross-time-zone teams. This role regularly collaborates with engineering teams in Poland and clients across U.S. time zones, including the West Coast, so flexibility and strong asynchronous communication are essential.

• Strong understanding of Agile product development, including refinement, sprint planning, dependency management, release coordination, and iterative delivery.

• Ability to use qualitative and quantitative data to evaluate opportunities, prioritize work, define success measures, and assess product outcomes.

• Comfortable navigating technical conversations involving APIs, integrations, data flows, third-party systems, and complex enterprise environments.

• Excellent written and verbal communication skills, with the ability to create clarity across technical and non-technical audiences.

• Highly organized and proactive, with the ability to identify gaps, follow through on commitments, surface risks early, and keep work moving without requiring constant direction.

• Comfortable operating in a consulting environment where priorities can evolve quickly and where Product Managers are expected to bring structure to ambiguity and actively drive outcomes.

Nice to Have

• Experience working in a consulting or client-services organization.

• Experience with consumer-facing digital products, mobile applications, loyalty, hospitality, gaming, e-commerce, or similar customer experience platforms.

• Familiarity with tools such as Jira, Miro/Mural, Figma, and product analytics platforms.

• Experience using AI or automation tools as part of product discovery, analysis, requirements development, or delivery workflows.